Effective Date: May 2, 2025

1. Introduction

Twin Pines Tree Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.twinpinestreecare.com/ ("Website") and use our services.

2. Information We Collect

We collect information about you in the following ways:

  • Personal Data: Information you voluntarily provide, such as your name, email address, phone number, property address, and company details.
  • Derivative Data: Information automatically collected when you visit our website, such as IP addresses, browser type, access times, and pages viewed.
  • SMS Opt-In Data: Information collected when you voluntarily opt in to receive SMS communications, including your consent status and phone number.
  • Service-Related Information: Details about your property, tree conditions, service history, and other information necessary to provide tree care services.

3. How We Use Your Information

We use your information to:

  • Provide and manage our tree care services.
  • Respond to your inquiries and fulfill your service requests.
  • Send administrative updates, service reminders, and communications.
  • Facilitate SMS messaging services for two-way communication or customer support.
  • Schedule appointments and provide service estimates.
  • Improve our website and services.

4. SMS Messaging and Opt-In Data

We collect and use SMS opt-in data to provide messaging services.

SMS Opt-In Data Protection:

We protect your SMS opt-in data and will not sell, rent, transfer, or share it with third parties for marketing, advertising, or promotional purposes.

Your SMS opt-in data is only used for the purpose of providing the messaging services you've consented to receive.

Service Providers:

To deliver SMS/MMS messages to your device, we work with telecommunications carriers and messaging service providers who process your phone number and opt-in status as required to deliver messages and comply with applicable regulations.

These service providers are contractually obligated to use this information solely for delivering the messaging services you've requested.

Unsubscribe Options:

You can opt out of SMS communications at any time by replying STOP to any message or contacting us at roberto@twinpinestreecare.com. Standard messaging rates may apply.

5. Disclosure of Your Information

We may share information in the following circumstances:

  • Compliance with Law: If required by law or in response to legal processes.
  • Service Providers: With trusted third parties that assist in providing our services, such as scheduling software providers, payment processors, and arborist consultants.
  • Business Partners: With equipment operators, specialized arborists, or other service providers who may assist in completing your tree care services.

6. Security of Your Information

We use industry-standard measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Privacy Rights

You can request to access, correct, or delete your personal information by contacting us at roberto@twinpinestreecare.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with the "Effective Date" updated.

9. Contact Us

For questions about this Privacy Policy, contact:

Twin Pines Tree Care
Email: roberto@twinpinestreecare.com
Phone: +1 630 940 4909
Address: 3S410 Manning Ave Warrenville IL, 60555