Copyright 1994-2012. TWIN PINES TREE CARE. All rights reserved
Frequently Asked Questions (F.A.Q.s)

The most common questions that come up throughout the tree service process are:

Question: Is there a cost for an estimate?

Answer: No, all estimates are free of charge, just call our office and we can arrange to have an estimator meet you at your property, or he
can leave an estimate for you if you can’t be home.

Question: How long does it take to get an estimate?

Answer: One to three days. We can be there within hours if it is an emergency, and can leave an estimate for you within 1 day if you don’t
have to meet the estimator. However, we are glad to call to set up an appointment to meet you at your home or place of business at your
convenience.

Question: How long is the price quote good for?

Answer: We guarantee our price for three months, unless a different term is specified in writing by the estimator.

Question: Once approval on a job has been given, when can the job be completed?

Answer: It depends on the size of the job. We are very fast and we will discuss this with you and specify this information in our estimate.
During our busy season starting in mid-April and continuing through October, it takes a little bit longer from the time you approve your work
and the completion of the job. In the winter months our work slows down so we can complete a job faster (depending on the weather
conditions). Our prices go down in the winter as well, so it’s a great time to have your tree work done!

Question: Once the job has been completed, how do I pay?

Answer: Our terms are “Payment in full due upon completion”. Once the job is finished, the foreman will present you with the invoice. You
can pay the foreman directly with a check made payable to
Twin Pines Tree Care Experts, or cash. If you can’t be home when the work is
done, the foreman will leave an invoice in your door. You may mail us a check.

Question: Is Twin Pines Tree Care Experts licensed and insured?

Answer: This is a very good question, and should be asked of every contractor you are thinking of hiring. Twin Pines Tree Care Experts is
licensed through the State of Illinois and certified with the C.M.S. We are also licensed through every city and county that we work in with
separate licenses for each locality (if needed). We will be glad to provide copies of our licenses at your request. We are also fully insured
with liability, vehicle insurance and Workers Compensation. We will be happy to provide you with proof of insurance. Please always make
sure to ask for proof of insurance before a contractor comes on your property to work.

Frequently Asked Tree Questions

Question:
Does your company use spikes to climb the trees?

Answer: We do not use spikes to climb trees that we are pruning. We will only
use spikes if we are taking down the tree.

Question: Does your company spray trees with pesticides for insects?

Answer: No, we don’t believe in the use of pesticides to control insects in most cases. We feel that if your tree is healthy it can withstand an
attack from common insects. We recommend maintaining your tree with regular pruning and fertilizing to keep it strong and healthy;
however, in some cases the use of pesticides are necessary.

Question:  Do you top trees?

Answer: Topping is no longer a recommended pruning method to cut a tree down in height. It is actually harmful to the health of the tree.
Your estimator can discuss other methods of pruning to maintain a certain height, and to try to repair trees that have been damaged by
topping.

Question: When is the best time to prune a tree?

Answer: There are different times to prune different trees, for example most flowering trees should be pruned after they bloom, and Maples
can be pruned most times of the year. It is best to discuss pruning with the estimator, because every tree is unique in its placement on your
property and its condition.

Question: How often should I fertilize my trees?

Answer: We recommend you deep-root fertilize your trees every 2 to 3 years. However, trees that are not in good health may need to be
fertilized more frequently. To get more information on tree care, please contact us.
3S 410 Manning Avenue
Warrenville, IL 60555
Phone (630) 940 4909 Fax (630) 393 6224